Your Privacy Matters
How we collect, use, and protect your personal information
Last updated: January 2025
Your Data, Your Rights
We never sell your personal data. You own it.
Enterprise Security
Encryption at rest and in transit. SOC 2 in progress.
Full Transparency
Know exactly what we collect and why.
GDPR & CCPA Ready
Compliance with major privacy regulations.
1. Introduction
Welcome to Arqera. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
Information you provide directly:
- Account information (name, email, company details)
- Profile information (photo, preferences, settings)
- Content you create (documents, messages, tasks)
- Communications with other users or our support team
Information collected automatically:
- Device and usage data (IP address, browser type, operating system)
- Log data and analytics information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send promotional communications (you can opt out)
- Comply with legal obligations
- Protect our rights, privacy, safety, or property
- Detect and prevent fraud and abuse
Your data is never used for training AI models without your explicit consent.
4. How We Share Your Information
We do not sell your personal information.
We may share your data in these circumstances:
- Service Providers: With vendors who host our platform, process payments, or provide analytics
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, privacy, safety, or property
All third parties are bound by contractual obligations to protect your data.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services:
- Account data is deleted within 30 days of account deletion
- Backups may retain data for up to 90 days
- Legal and compliance records are retained as required by law
- Aggregated, anonymized data may be retained indefinitely
You can request earlier deletion by contacting privacy@arqera.io
6. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.
We implement appropriate safeguards for international transfers, including standard contractual clauses approved by the European Commission. Regional deployments are available by request where supported.
7. Your Privacy Rights
European Union (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to data portability
California (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information
To exercise your rights, contact privacy@arqera.io
8. Security Measures
We implement industry-leading security measures:
- Encryption: TLS in transit where supported; encryption at rest is configurable
- Zero-trust principles: Requests are authenticated and authorized with RBAC
- Access controls: Role-based access with SSO configuration options
- Monitoring: Operational monitoring and evidence receipts
- Compliance: SOC 2 Type II target, GDPR/CCPA alignment in progress
While we strive to protect your information, no method of transmission or storage is 100% secure.
9. Children's Privacy
Arqera is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@arqera.io. We will delete such information within a reasonable time.
10. Changes to This Policy
We may update this Privacy Policy from time to time:
- We will notify you of material changes by posting the new policy on this page
- We may send an email notification for significant changes
- We may display a notice on our platform
We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights:
Email: privacy@arqera.io
We are a remote-first company. We will respond to your request within 30 days.
Frequently Asked Questions
We collect only the data necessary to provide our services:
- Account information: name, email, company details
- Usage data: how you use our platform, features accessed
- Technical data: IP address, browser type, device information
- Content data: files, messages, and content you create or upload
We do not sell your personal data to third parties.