Arqera Workforce Docs
Documentation
Implementation guides, API specs, and evidence methodology for Arqera Workforce.
Use case
Dev and IT Ops
Give CTO and SRE leaders faster incident response with policy-aware routing, evidence receipts, and a unified view of operational AI usage. Arqera Workforce sits between LLM builders and product builders so ops teams control reliability without changing model stacks.
What leaders get
Platform engineering
Standardize diagnostics and reduce tool sprawl.
SRE leadership
Keep latency budgets, reliability, and escalations visible.
Security teams
Ensure access controls and audit trails stay intact.
Workflow steps
- 1Connect repos, runbooks, and incident tooling to Arqera Workforce operating layer.
- 2Set routing policy for latency budgets, model safety, and escalation rules.
- 3Enable audit receipts for every diagnostic response.
- 4Launch an incident triage pilot and measure response quality.
- 5Scale to additional services once reliability stays within policy.
Policy checklist
Access scoped by service and team
Sensitive data masking for logs and configs
Escalation to on-call when confidence drops
Evidence receipts stored per incident
KPIs
Signals to track
Mean time to resolution trend
Incident triage accuracy
Runbook coverage rate
On-call load balance
Routing stability
Recommended integrations
Jira
PagerDuty
GitHub
Confluence
Slack