Arqera Workforce Docs
Documentation
Implementation guides, API specs, and evidence methodology for Arqera Workforce.
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Auth & Access
Authentication & Access
Resolve API key, SSO, and access issues without losing governance or audit trails.
Triage checklist
Collect these details before escalating.
Confirm the tenant slug and environment.
Collect request IDs and timestamps.
Record the user email and identity provider.
API requests returning 401/403
Common causes for authorization errors.
- Verify the API key is active and scoped to the correct tenant.
- Check the Authorization header format (Bearer <key>).
- Confirm you are targeting the correct environment.
SSO login failing
Enterprise SSO troubleshooting steps.
- Validate the SAML/OIDC metadata in WorkOS.
- Confirm domain verification is complete.
- Ensure the user exists in the IdP directory.
Password reset email missing
Steps to recover access.
- Check spam filters and allowlist arqera.io.
- Verify the email address is registered.
- Contact support to re-issue a reset link.
Still stuck?
Contact support with the request ID and timestamp for faster triage.