Arqera Workforce Docs
Documentation
Implementation guides, API specs, and evidence methodology for Arqera Workforce.
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Billing
Billing & usage
Keep usage, invoices, and receipts aligned with finance expectations.
Triage checklist
Confirm the basics before escalating.
Confirm the billing window and tenant scope.
Export receipts and usage summaries for the period.
Verify payment method status in Stripe.
Usage totals look off
Mismatch between expected and reported usage.
- Confirm the billing window and usage filters.
- Review receipts for missing policy tags.
- Check provider-specific billing delays.
Invoice missing or delayed
Invoices not generated on schedule.
- Validate billing schedule settings.
- Confirm payment method status in Stripe.
- Check export job logs for errors.
Chargeback questions
Need evidence or receipts for a dispute.
- Export receipt bundle for the date range.
- Attach policy and approval metadata.
- Use the evidence ledger for proof.
Need finance support?
Share the billing window, invoice number, and receipt export for faster review.